Iona was proud to present an investigation for BBC Morning Live into some worrying lapses in customer service at Scottish Widows recently.
Sisters Diane and Denise – as well as long-time investor Mark – told me their experiences of waiting months and months for money & their struggles to get even the most basic answers from the company.
Scottish Windows has apologised and told us customers haven’t received the level of service they should have but it’s working on the problem.
You can watch the full report now on BBC iPlayer (date 10.02.23).
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